Each wig is quality-checked and packaged with care before shipping. Please allow 1–3 business days for processing and preparation. Once shipped, delivery within Ireland and the UK typically takes 3–5 business days, and international orders may take 7–10 business days, depending on customs and local couriers. You’ll receive a tracking link by email as soon as your parcel leaves our studio, so you can follow every step of its journey to you.

Treat your Tru Strands unit like you would your own hair. Wash gently with asulfate-free shampoo and conditioner, detangling with a wide-tooth comb from ends to roots. Always air-dry on a mannequin head or hanger and avoid sleeping in your wig to prevent tangling. If using heat tools, apply a protectant spray and keep temperatures moderate (no higher than 180°C). Store your wig in the satin storage bag provided to maintain softness and shine. With consistent care, your Tru Strands wig can last 12 months or longer.

Our customer care team is happy to help with anything from order updates to styling advice. Simply email trustrandsinfo@gmail.com, and we’ll respond within24–48 hours (Monday–Friday). You can also connect with us on Instagram @trustrands or TikTok @tru.strands for styling inspiration, tutorials, and product updates. We love seeing how you wear your Tru Strands looks. Tag us to be featured!

For hygiene and safety reasons, we do not accept returns or exchanges once a wig has been opened, tried on, or removed from its original packaging. Each unit is carefully inspected, styled, and quality-checked before it leaves our studio to ensure you receive your order in perfect condition.

If you experience any issues such as receiving the wrong item, length, or colour please contact trustrandsinfo@gmail.com within 7 days of delivery. Include your order number and clear photos so our team can review your concern and help you find a solution quickly.

Our priority is that every Tru Strands customer feels confident and satisfied with their experience, so we’ll always do our best to assist within policy limits.